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Frequently Asked Questions

Q: How secure is "The Krowe's Nest"

    A: uses a 128 bit encription key over a secure socket layer (SSL) that provides the highest level of security.  SSL provides encription between web browsers and web servers.

Q: What payment methods do you accept?

   A: We accept VISA, Master Card, AMEX, Discover and Pay Pal through Pay Pals secure on line ordering system.  We do NOT see or save your credit card number it is secure with PayPal.

Q: What shipping methods do you use?

   A: We ship by USPS Priority Mail for a flat rate of $9.99 or by UPS for a flat rate of $25.00 in the continental U.S.

Sales Tax will be added for Connecticut addresses.

Contact us for shipping charges elsewhere.

Q: How do I care for your wood products?

   A: Most products need little care except for dusting from time to time.  The finish is Shellac or an oil varnish blend that brings out the beauty of the wood figure.  The finish is then waxed with a durable wax finish.  Some wood products such as rolling pins are finished with walnut oil that is food safe.  As it wears off just reapply more walnut oil or mineral oil.  Instructions will come with the product identifying each wood used and proper care.

Q: What if it is damaged in shipping?

   A: E-mail or call and we will arrive at a solution acceptable for all.

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